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Delivery and Returns

Delivery Charges:

Mainland UK: £2.95

Highlands/Islands of Scotland, N Ireland, Other UK Islands: £7.95

Europe: £15.00

Rest of the World £22.00

Delivery Guide Times: (excluding personalised items and furniture)

Mainland UK Delivery:            3-5 working days
Non-Mainland UK:                  allow an additional 2 working days
Europe:                                 allow an additional 5 working days
Rest of the World:                  allow an addidional 10-20 working days

Always check the product page for any product specific delivery times before placing your order as delivery dates can vary from product to product.

Please note that certain products such as personalised items, items specially made for you or furniture/bedding ranges, may have specific delivery times which can be seen under the product description.

*All delivery dates are meant only as a guideline. We cannot accept any liability for deliveries that are delayed due to unforeseen circumstances, such as extreme weather conditions, however, we will do our very best to track your parcel and obtain estimated delivery information if this situation arises.

Products offered for sale by lushbaby.co.uk are directed solely at UK residents. Lush Baby makes no representation that any products sold through our website are appropriate or available for use outside of the UK. If you choose to purchase from this site from locations outside of the UK, or for delivery outside of the UK, then you are responsible for compliance with all applicable local laws. You, or the addressee, may be required to pay import duties on receipt of your goods anywhere outside of the UK. Please be aware that these are the responsibility of the customer

Delivery Information & Charges for Furniture, Moses Baskets and Mattresses:

Orders for or including furniture will be delivered using our manufacturer’s home delivery service. Their team will contact you to arrange a delivery date with you. 

We are also able to offer an assembly service through our manufacturers, whereby their specialist team will deliver the furniture to your home, assemble the items in a room of your choice and clear away all of the packaging.

The delivery and assembly charges are as follows:

UK Mainland Only

Description / Delivery Type

Delivery Charge

Expected Delivery Time

Moses Baskets/Mattresses

£  8.95

3-7 working days

Furniture - Delivery Only

£ 35.00

2-6 weeks

Furniture - Delivery & Assembly

£100.00

2-6 weeks

*Contact us for delivery rates to EIRE/Scottish Isles/Isle of Man/Isle of Wight & Channel Islands.

Furniture Delivery, including bedding, moses baskets and mattresses is not available to Europe or the Rest of the World.

STOCK & AVAILABLILITY: Occasionally, our supplier of Izziwotnot furniture and bedding may have out of stock items. If this is the case, we will inform you within 48 hours of receiving your order and will offer an alternative or full refund.

Returns

Lush Baby is committed to providing high quality products. If you're not happy, we're not happy. If you are not completely satisfied with your purchase it may be returned within 14 days for a complete refund, to the same credit card it was purchased on, less the shipping charges.

We cannot accept returns on merchandise that was purchased on sale. If you are not happy with your product, please email mail@lushbaby.co.uk and tell us why.

Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. Please inform us of your intent to return the goods in order that we can expect your returned item. We highly recommend that you use registered mail to return any package to us as we cannot accept any responsibility for items which are lost or damaged in the post. We cannot accept any item if it has been used or has had the tags removed. The packaging must be intact.

Any costs associated with returning an item must be paid for by you, unless goods are faulty. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for a refund or exchange if they have been damaged in the washing machine.

Unfortunately personalised products cannot be returned unless they are faulty.

All returns (excluding furniture) to be sent to: Lush Baby, 54 Buckland Way, Worcester Park, Surrey, KT4 8NS

Returning Furniture Products

These conditions do not affect your statutory rights when goods are faulty.

If you have chosen to have your furniture items assembled, you will be asked to check and accept your furniture. If your furniture is faulty, we will take it away with us and replace the piece as soon as possible.

Where you are assembling the furniture yourself, please check it in advance, as once you have begun to assemble it you will not be able to return it. You have the right to cancel up to 7 working days starting after delivery. Please return the goods with their original packaging, to ensure the goods are returned to us in perfect condition. We reserve the right to charge a collection fee. Any costs associated with returning an item must be paid for by you the customer, unless goods are faulty.

If delivery of the goods is refused, or if you do not respond to the delivery notification left by the delivery company and the items are returned to Lush Baby, you will be charged for the return of the order.
All furniture is supplied with an instruction manual. Please make sure that you read these instructions carefully and keep them safe for future reference, along with your proof of purchase.

Although we try our best, due to differing colour calibrations, we cannot guarantee an exact product colour match to the images displayed on the website. Photographs are for illustrative purposes only.

Seven day cooling off period

In addition to our returns policy, under the Distance Selling Regulations, you have 7 working days (beginning the day after receipt) to cancel your purchase. In this case, we provide a full refund on the goods, less relevant delivery charges, but you must return the cancelled items at your own cost.

Your statutory rights are not affected by our returns policy.

Registered Trading Address

Our registered trading address is 

Name & Registered Office:
LISA MARIE DESIGNS LIMITED / Trading as Lush Baby
ONE PARK ROAD
HAMPTON WICK
KINGSTON UPON THAMES
SURREY
UNITED KINGDOM
KT1 4AS
Company No. 09143250

 
 
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